Privacy Policy

We collect personal information to provide our products and services to you and to improve your experience with Premium Naturals.

The types of personal information we may collect include:

• Name
• Email address
• Postal address
• Phone number
• Order and transaction details
• Any other information you provide when placing an order, entering a promotion, or subscribing to our communications

We generally collect this information directly from you at the time of purchase or interaction with our website.

We may use your personal information to:

• Process and fulfil your orders
• Communicate with you about your order
• Provide customer support
• Send marketing communications (where you have opted in)
• Improve our website, products, and services
• Administer promotions, surveys, or other features

You can opt out of marketing communications at any time by using the unsubscribe link or contacting us.

We may disclose your personal information to third parties where reasonably necessary to operate our business, including:

• Payment processors
• Courier and delivery providers
• IT service providers
• Marketing and analytics providers

Some of these third parties may be located outside Australia. Where this occurs, we take reasonable steps to ensure that your information is handled in accordance with Australian privacy laws.

We may also disclose your personal information if required by law or to protect our legal rights.

We do not sell your personal information.

We do not collect or store your credit card or payment details. All payments are processed securely through third-party payment providers.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Your information is stored in secure systems and accessed only by authorised personnel. Sensitive data is encrypted using Secure Socket Layer (SSL) technology.

You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate, incomplete, or out of date.

To make a request, please contact us at contact@premiumnaturals.com.au. We may need to verify your identity before processing your request.

We may use cookies and similar technologies to enhance your browsing experience and collect information about website traffic and usage patterns. This helps us improve our website and tailor our services.

We use Google Analytics 4to understand how visitors use our site (pages viewed, traffic sources, session duration). Analytics cookies do not contain personally identifiable information. Data is stored on Google's servers; see Google's privacy policy for details. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

You can choose to disable cookies through your browser settings.

Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or practices.

If you believe we have breached the Australian Privacy Principles, you may contact us with details of your complaint.

We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time. Any changes will be published on our website.